Thank you for shopping with Medivon. This Shipping Policy outlines the terms and conditions related to order processing, shipping, and delivery of products purchased from our website.

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1. Order Processing

• All orders are processed within 1–2 business days after confirmation.

• Orders are processed only on business days (Monday to Saturday, excluding public holidays).

• Once your order is shipped, you will receive a confirmation email/SMS with tracking details.

Medivon reserves the right to cancel or delay orders due to product unavailability, payment issues, or unforeseen circumstances.

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2. Shipping Timeline

• Estimated delivery time: 3–7 business days, depending on your location.

• Delivery timelines are estimates and may vary due to:

  • Courier partner delays

  • Weather conditions

  • Natural calamities

  • Remote location delivery constraints

Medivon is not liable for delays caused by third-party logistics providers.

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3. Shipping Charges

• Shipping charges, if applicable, will be displayed at checkout before payment.

• Medivon may offer free shipping on selected products or promotional campaigns.

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4. Delivery Address

• Customers are responsible for providing accurate and complete shipping information.

• Medivon is not responsible for delivery failures due to incorrect or incomplete addresses.

• Address modifications may not be possible once the order is shipped.

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5. Order Tracking

Once shipped, customers will receive tracking details via email or SMS. You may track your shipment through the courier partner’s tracking link.

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6. Undelivered Packages

If a package is returned to Medivon due to:

• Incorrect address

• Failed delivery attempts

• Customer refusal

Medivon reserves the right to charge additional shipping fees for re-dispatch.

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7. Damaged or Tampered Packages

If you receive a package that appears damaged or tampered:

• Do not accept the delivery if visibly damaged.

• If accepted, report the issue within 48 hours of delivery at support@medivon.in.

• A complete unboxing video may be required as proof.

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8. International Shipping

Currently, Medivon ships within India only. International shipping may be introduced in the future.

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9. Contact Us

For any shipping-related queries, please contact:

Medivon
📧 Email: support@medivon.in
📍 Address: [Insert Company Address]